Customer Service & Sales Administrator (Local Market) - Batuceper, Banten

Prima Copper Industry (PCI) is seeking a detail-oriented and proactive Customer Service & Sales Administrator (Local Market) to join our team in Batuceper, Banten. In this role, you will play a pivotal part in ensuring smooth sales operations, managing documentation, and fostering strong customer relationships. PCI is a leading manufacturer of copper products, serving both local and international markets. With a commitment to quality and innovation, PCI is dedicated to delivering exceptional products and services. As our Customer Service & Sales Administrator, you will be at the heart of our operations, driving sales growth and maintaining high customer satisfaction.

In this role, you will handle daily customer inquiries, manage sales documentation, and ensure timely follow-ups. You will use tools like Salesforce and CRM systems to track customer interactions and sales performance. PCI values teamwork and collaboration, and you will work closely with sales representatives, marketing teams, and other departments to achieve our collective goals. This is an excellent opportunity to grow within a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and ensure timely responses to maintain high customer satisfaction.
• Handle sales documentation, including contracts, invoices, and follow-up reports.
• Use Salesforce and CRM systems to track customer interactions and sales performance.
• Collaborate with sales representatives and marketing teams to drive sales growth.
• Assist in preparing sales reports and analyzing market trends.
• Ensure compliance with company policies and procedures.
• Provide exceptional customer service and support to both existing and potential customers.
• Participate in team meetings and contribute to the development of sales strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales administration, or a similar role.
• Proficient in using Salesforce and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Indonesian market trends and customer preferences.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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